- FAQs
Your questions, answered
If you didn’t find the answer you were looking for, feel free to contact our team or book a strategy call to discuss your project.
Find answers to common questions about Digital One Agency’s services including website development, mobile app development, branding, SEO and digital platform development. If you don’t find the answer you’re looking for, our team is happy to help.
Where is Digital One Agency located?
Digital One Agency is based in Australia and works with clients across Australia, the UK and internationally.
What digital services does Digital One Agency offer?
We specialise in app development, website design, branding, and SEO strategies to help businesses grow and stand out in the digital world.
Do you work with clients globally?
Yes. While Digital One Agency is based in Australia, we work with clients across Australia, the United Kingdom and internationally. Most projects are delivered remotely through video calls and online collaboration tools.
How long does it take to complete a project?
Project timelines vary depending on the scope and complexity. We’ll provide an estimated timeframe during your initial consultation.
Do you work with startups or only established companies?
We work with both startups and established businesses. Many of our clients come to us with early-stage ideas for platforms, apps or websites, while others need help scaling existing digital products.
What are your payment terms?
Our payment terms are project-based. Typically, we require a deposit upfront, followed by milestone payments as the project progresses. Full details will be provided in the proposal we send after our initial consultation.
How long do projects take?
Project timelines vary depending on the scope and complexity. Smaller projects, like basic websites or branding, can take a few weeks, while more extensive projects, such as custom apps or e-commerce sites, may take several months. We’ll provide an estimated timeline after discussing your specific needs.
How do I start a project with Digital One Agency?
The best way to start is by booking a strategy call or contacting our team. We review your project requirements and recommend the best approach for your website, platform or application.
Why choose Digital One Agency?
Digital One Agency specialises in building websites, platforms and applications for businesses and founders. Our team focuses on creating scalable digital products designed to support growth.
What platforms do you use for website development?
We work with WordPress, Shopify, Webflow, Framer and custom development to create tailored websites that meet your specific needs.
Can you redesign my existing website?
Yes, we offer full website redesign services, improving both the design and functionality to meet modern standards and your business goals.
Will my website be mobile-friendly and responsive?
Absolutely! All our websites are designed to be fully responsive, ensuring optimal performance on mobile devices, tablets, and desktops.
Do you offer website maintenance after the site is live?
Yes, we offer ongoing website maintenance and support services to keep your site updated, secure, and running smoothly.
How long does it take to build a website?
The timeline depends on the complexity and features required. A standard website might take 4-6 weeks, while more complex sites could take 8-12 weeks or longer.
Do you provide website hosting and domain setup?
Yes, we can assist with hosting, domain registration, and setting up everything needed to get your website live.
How much does it cost to build a website?
Website pricing depends on the design, functionality and integrations required. Simple websites typically start from $2,500, while more complex platforms may require larger budgets.
Do you build custom platforms like marketplaces or directories?
Yes. We design and develop custom platforms including directories, marketplaces, membership systems and SaaS-style applications.
What platforms do you develop mobile apps for?
We develop native and hybrid apps for both iOS and Android platforms, using Flutter for cross-platform compatibility to ensure seamless performance across all devices.
How long does it take to develop a mobile app?
Mobile app development timelines vary depending on the features required. Most apps take between 8–12 weeks to design, build and test before launch.
Can you maintain and update the app after launch?
Yes, we provide ongoing maintenance, support, and updates to ensure your app continues to function smoothly and remains relevant.
Do you offer custom app design?
Yes, we design custom user interfaces (UI) and user experiences (UX) that align with your brand and provide an engaging experience for your users.
Will my app be available on both the App Store and Google Play?
Yes, we handle the submission process to ensure your app is available for download on both the Apple App Store and Google Play Store.
Do you integrate third-party services into apps?
We can integrate various third-party services, such as payment gateways, social media platforms, and analytics tools, depending on your needs.
How much does it cost to build a mobile app?
The cost of developing a mobile app depends on the features, integrations and complexity of the platform. During a strategy call we can review your idea and provide a fixed build estimate.
What does your branding service include?
Our branding services include logo design, brand identity creation, color palettes, typography, brand guidelines, and more to ensure a cohesive and professional look.
Can you redesign our existing brand?
Yes, we offer brand refresh services for businesses looking to modernize or reimagine their current branding while keeping core elements intact.
How long does it take to develop a brand identity?
Brand identity development usually takes 4 to 6 weeks, depending on the scope of the project and how many revisions are needed.
Do you provide brand guidelines?
Yes, as part of our branding package, we deliver comprehensive brand guidelines that outline proper logo usage, color schemes, fonts, and other visual elements.
Will my branding work across all platforms?
Yes, we design brand assets that work seamlessly across digital, print, and social media, ensuring consistency wherever your brand appears.
Can you create additional branded materials?
Absolutely! In addition to logos and brand identity, we offer design services for marketing collateral such as business cards, brochures, banners, and more.
What is included in your SEO services?
Our SEO services include on-page optimisation, keyword research, technical SEO audits, content strategy, and off-page SEO, such as link building.
How long does it take to see results from SEO?
SEO is a long-term strategy, and it typically takes 3 to 6 months to see significant improvements in rankings and organic traffic.
Can you help with local SEO?
Yes, we specialise in local SEO strategies to help your business rank higher in local searches and attract nearby customers.
Do you provide SEO audits?
Yes, we offer comprehensive SEO audits to identify areas for improvement and develop a tailored strategy to boost your site’s performance.
Do you work with e-commerce websites for SEO?
Absolutely! We optimise e-commerce sites to ensure product pages, categories, and content rank well in search engines, driving more traffic and sales.
How do you track SEO performance?
We provide regular reports on key metrics such as organic traffic, keyword rankings, and conversion rates, using tools like Google Analytics and Search Console.
White Label Development
Do you offer white label web development services?
Yes. Digital One Agency offers white label development services for agencies, consultants and freelancers. We design and build websites, platforms and applications that you can deliver to your clients under your own brand.
What types of projects can be white labelled?
We can support a wide range of projects including:
WordPress website development
Directory platforms
Marketplace platforms
Membership platforms
Mobile app development
Custom web applications
All work can be delivered without Digital One branding.
Do you communicate directly with our clients?
That depends on your preference. Many agencies manage communication themselves, while others ask us to join calls as part of their team under a white label arrangement.
Who are white label partnerships best suited for?
White label partnerships are ideal for:
digital marketing agencies
design studios
branding agencies
freelancers and consultants
IT service providers
It allows you to offer development services without needing an internal development team.
Do you offer referral partnerships?
Yes. If you refer a client to Digital One Agency and the project proceeds, we offer a referral fee or partnership commission.
Do I need to manage the client if I refer them?
No. Referral partners can simply introduce the opportunity and we manage the project directly with the client if preferred.
What types of projects can I refer?
You can refer any project that needs digital development, including:
websites
mobile apps
directories and marketplaces
- branding & logo development
membership platforms
AI and software systems
How do I become a referral partner?
You can apply through our partners page or contact our team to discuss the partnership. We’ll explain how referrals work and how we collaborate with partners.